Refund policy

Return & Refund Policy

At Glamour Gateway, we want you to love what you ordered. If you're not completely satisfied, we're here to help.

Returns You have 30 days from the date you received your item to request a return. To be eligible, your item must be unused, in the same condition you received it, and in its original packaging.

To initiate a return, please contact us at with your order number and reason for return. Once approved, send your item to:

Glamour Gateway Returns 29 Firewheel Road, Kalkallo, Victoria 3064, Melbourne, Australia

Refunds Once we receive and inspect your return, we'll notify you of the outcome. If approved, you'll receive either a full refund to your original payment method or store credit — your choice.

Please allow 5–10 business days for refunds to appear on your statement.

Non-Returnable Items Items that are damaged through misuse, or returned after 30 days, are not eligible for a return.

Questions? Contact us at [your store email] and we'll be happy to help.